Shipping + Returns
- orders are shipped on business days only. business days are monday-friday, excluding federal holidays within the united states.
- select home products are not available to ship to p.o. boxes, apo/fpo addresses, us territories or internationally.
- orders shipping to alaska or hawaii require fedex 2 day shipping. standard ground shipping is not available.
- orders shipping to an apo or fpo military address are shipped via the u.s. postal service and cannot be expedited. please note these orders may take up to 21 days for delivery.
- we are unable to ship to a po box address.
- we are unable to ship to 3rd party shipping services.
united states shipping rates:
fedex ground (3- 6 business days) free
fedex 2 day (2 business days) $15.00
fedex next day (1 business day) $25.00
- any order being shipped to a destination outside of the united states may be subject to import duties and taxes that are levied and collected as a part of the 'international fee' during checkout. the order total presented at checkout will be the exact amount that you will be billed. there will not be any additional costs billed upon delivery or due as c.o.d. charges.
- when placing an order for delivery outside the united states, you are considered the importer of record and must comply with all applicable laws and regulations. charges for duties, taxes and the carrier's collection fee are in addition to your shipping charge and must be borne by you.
- some items may require special handling as specified by federal, state and local regulations governing the transport of these items; therefore, the shipment of some products to certain locations may not be possible.
- all prices are shown in u.s. dollars ($usd). the item price is exclusive of any import duties, taxes and shipping charges. such fees will be calculated at the time of checkout, and will be displayed as the international handling fee, also in u.s. dollars ($usd).
- by ordering goods from this website, i hereby authorize a licensed customs broker chosen by the operator of the website to act as my agent and to transact business with the applicable border services agency to clear my merchandise, and account for applicable duties and taxes.
- international orders are subject to duties, customs, and value added taxes. if you are shipping your order outside of the continental united states, as a condition of sale, you acknowledge and agree that title to your order transfers to you after exportation from the united states and immediately prior to importation of such order at the border of the ship to location and assume all risk and responsibility for the import clearance, duties, and delivery to final destination. these charges must be paid upon placing your order.
- we do not accept returns for items shipped internationally.
for questions about international shipping please contact us at firstname.lastname@example.org
- we accept returns of product shipped within the united states and canada only. when returning your purchase within the united states, return shipping is free if you use the prepaid return label that is attached to your packing slip.
- we do not accept returns for items shipped internationally.
- returns of full-price merchandise must be made within 30 days of purchase.
- returns on sale merchandise must be made within 14 days of purchase.
- final sale merchandise—including merchandise discounted by 50% or more before promo codes are calculated—cannot be returned.
- products must be unused and in good condition with original hangtags and packaging attached. all original packaging must be intact.
- only items purchased through avicollection.com may be returned to our online warehouse. items purchased through any of our approved vendors or wholesale partners must be returned to the place of purchase.
- we do not support returns, reships, or re-credits for items shipped internationally.
- surprise sale and select promotions are considered final sale merchandise and cannot be returned online or in our shops.
- we do not accept returns for items shipped outside of the united states or canada.
- complete the returns section of the original packing slip.
- if you are returning an item that was shipped to you as a gift with a gift packing slip, you may choose to receive an e-gift card containing your refunded amount. in order to do so, you must include your email address in the returns area of the packing slip.
- pack the item securely in the original package.
- enclose the returns portion of the original packing slip with the item. be sure to keep a copy of the packing slip for your records.
- attach the free pre-paid return label that you received with your packing slip.
- if you have misplaced or did not receive your free return label, contact us at email@example.com
- we cannot accept c.o.d deliveries.
- you can expect a refund in the same form of payment originally used for purchase within 30 days of receiving your returned product.
- we recommend that you use insured parcel post for your return and note the tracking number from your return to ensure that the package arrives at the warehouse.
ship the return package to:
AVI Collection Returns
860 S Los Angeles St, Lobby J,
Los Angeles, CA90014
we do not accept returns for items shipped outside of the united states and canada.
for questions about your international order please contact us at firstname.lastname@example.org
- you can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. your refund will include the cost of the item, plus any applicable sales tax.
- shipping and handling costs are non-refundable unless the return is a result of a manufacturer error or a shipping error on our part.
- if you are returning an item that was shipped to you as a gift with a gift packing slip, you may choose to receive an e-gift card containing your refunded amount.
Damaged or Defective Items
in the case of items damaged during shipment, please immediately contact our customer care department at email@example.com. we will work with you to replace your item as fast as we can. if we are able to locate a replacement, we will send it to you at no charge to you, and will ask you to return the damaged/defective item to us using our free return service.
the fulfillment process for most orders of in-stock items begins as soon as your online purchase is completed. these items will be shipped once your payment is approved, the item is located, and the shipping address is verified.
select items may not eligible for shipping outside of the continental united states. a message will be displayed during the checkout process if you have one of these items in your shopping bag or you will be notified by customer service via email.
pre-order items are not yet in stock, but available for advanced order on our site. therefore a pre-ordered item is shipped directly to your chosen shipping address once it is in stock. you will not be charged for a pre-order item until it is in stock and ready to ship to you. you will be notified via email once your items are shipped.
after your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address. please note that business days are monday-friday, excluding federal holidays within the united states.